Customer service should be paramount for any business that strives to win
and keep customers, research shows poor customer service far outweighs price when it comes to people or businesses, deciding to change a service provider.
We have all at some time experienced poor customer service whether it’s at the petrol station where the cashiers carry on with their private conversation as if you do not exist even as they take your money or the receptionist who totally ignores you as she carries on with the filing only to look up in disdain and grunt “Yes”
These and other examples could potentially make you as a consumer vote with your feet and wallet and take your business elsewhere.
And yet something as simple as a smile can make all the difference to our experience, this advice and other nuggets on customer service were all part of the HABC Level 2 NVQ course in Customer Service that Clean Shield Area Supervisor, Beccy Livall & Mobile Supervisor Zoe Brookes have recently successfully completed.
Clean Shield MD Kathy Price said “In a competitive business like Commercial Cleaning contracts are highly sought after and I truly believe that a continued high level of customer service is a must in today’s market place.
For Clean Shield having Beccy, Zoe and our other Team Members continually develop themselves through NVQs and other training qualifications creates a win, win situation by not only having a motivated team but happy clients who benefit from this motivation”.
Pictured below .. Beccy & Zoe and their certificates.